Privacy and Data Protection Policy

Introduction

In accordance with The General Data Protection Regulation 2018 (GDPR), the law that
replaces the Data Protection Act 1998 and applies in the UK from 25th May 2018, our privacy
and data protection policy describes the basis on how we collect, process, store and keep
secure your information. It will also outline your rights over any personal information we store
and how you can request changes to how that information is used.

The policy applies to:

Delden Cranes Limited
111 Station Road
Selston
Nottinghamshire
NG16 6FF

• Delden Cranes Ltd
• All staff of Delden Cranes Ltd
• All contractors, suppliers and other people working on behalf of Delden Cranes Ltd

What data do we store?

We store information that you have provided to us such as your name, postal address,
delivery addresses, site addresses, e-mail addresses, telephone numbers, bank account
details (for payments and credit checking). The information is usually linked with the company
you work on behalf of, however in some instances this information can be personal.
We store information on products and services you have previously purchased from our
company, quotations we have provided to you as well as any information received via our
website.

We also collect and store information from electronic communications we have sent to you
where we can track whether the communication has been delivered, opened, amount of
times it was opened, and if links from the communication have been clicked on.
To help make credit decisions such as opening accounts, setting credit limits and payment
terms, we also collect information from other sources such as credit agencies.

How your information is used and processed

Your data is only used and processed specifically to aid us in providing products and services
to you. We also use your data to send marketing communications to you such as company
information, product and services information and promotions. We only send material or
updates that are relevant to you as a customer.

Your data may also be used to gather statistics and information to help us monitor sales and
interest in our products and services. This will not include any information that can be used
to identify an individual.

Your data may also be used to aid our company to make decisions on credit limits and account
terms. Please note we use credit agencies and trade references for this purpose.

In certain circumstances, the GDPR allows personal data to be disclosed to law enforcement
or Government agencies without the consent of the data subject. Under these circumstances,
Delden Cranes Ltd will disclose the requested data, however we will ensure that the request
is legitimate and seek assistance from the company’s legal advisors where necessary.

Data security

All information and data provided is stored on secure services. Delden Cranes Ltd will never
have and never will sell or pass your data to any third party companies for marketing purposes
etc.

On occasion where delivery is made by one of our suppliers or contactors we may supply
information to them to assist with the delivery. To our knowledge the information we provide
is not used for any other reasons other than delivery purposes.

Data Retention

Data is retained in line with Delden Cranes Ltd Data Retention Policy and any statutory or
legal requirements.

Third party websites

Please note this Privacy Policy does not extend to any third party sites that may be linked to
our Websites. You should exercise caution and look at the privacy policy applicable to the
website in question.

Subject access requests

It is important that the information provided to us is accurate and up to date. Please inform
us of any amendments that need to be made. All individuals who are subject of personal data
held by Delden Cranes Ltd are entitled to request access and amend any data on them that
we store.

To request access, amend or request removal of ay information please contact us as the above
address